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Claude

Connect the Fullstory MCP server to Claude—on the web (claude.ai) or the desktop app—to query your product data in conversation.

Prerequisites​

  • StoryAI features enabled for your Fullstory org (see the note below — this is a hard requirement; without it your client will connect but show zero tools).
  • A Claude account
StoryAI features must be enabled

Fullstory MCP requires StoryAI features to be enabled for your org. If your org has opted out of StoryAI, your MCP client will appear to connect successfully (OAuth completes, the server shows as "connected") but no tools will be available.

An account Admin can verify or change this at Settings > StoryAI Features in Fullstory. If you don't see that page, you don't have the role needed to change it. Ask an Admin in your org.

See FAQ & Troubleshooting if your client is connected but no tools appear.

Connect from the Claude connector directory​

Fullstory MCP is a Verified connector in Anthropic's Claude connector directory.

Get started with one click​

The fastest way to connect: while logged into Claude, open the Fullstory MCP listing and follow the prompts to authorize with Fullstory.

Connect from Claude​

You can also add the connector from inside Claude:

  1. Click Customize on the left sidebar.
  2. Click Connectors.
  3. Click Add → Browse Connectors.
  4. Search for Fullstory.
  5. Click Connect to Claude.
note

The directory connector installs the MCP server and tools only. It does not include the Fullstory skills (general-analysis, comparisons) or the session-context agent. To get those, use the plugin marketplace flow below, or install a skill manually—see Skills.

Want the Fullstory skills too?​

If you want the Fullstory skills and the session-context agent in addition to the MCP tools, install the fullstory-skills plugin from the marketplace:

  1. In Claude, click Customize.
  2. Click + → Create plugin → Add marketplace.
  3. Enter https://github.com/fullstorydev/fullstory-skills and sync.
  4. Follow the prompts to authorize with Fullstory.

The directory connector is the fastest path to the tools, while the plugin adds those same tools plus the skills and the session-context agent. The MCP tools are identical either way, so existing users do not need to migrate. See Skills for what's included.

note

On Team and Enterprise plans, an Owner or Admin needs to configure the Fullstory plugin in organization settings before members can install it. See Manage plugins for your organization for details.

Verify the connection​

Start a new conversation and ask:

What Fullstory tools are available?

Claude will list the available tools if the connection is working.

Using the tools​

Once connected, you can ask Claude questions about your product data in natural language. For example:

  • "What are the biggest user frustrations on our product right now?"
  • "How many users abandoned the checkout form last month? Break it down by device type."
  • "Find me sessions where users hit a console error on the settings page."

See Example Workflows for more patterns.