Claude

Fullstory MCP is in private beta and must be enabled for your Fullstory account before you can connect. If you're interested in being one of the first to try Fullstory MCP, sign up for the waitlist here.

Connect the Fullstory MCP server to Claude (claude.ai or Claude desktop app) to query your product data in conversation.

Prerequisites

• StoryAI features enabled for your Fullstory org (see the note below — this is a hard requirement; without it your client will connect but show zero tools).
• A Claude account (claude.ai) or the Claude desktop app

StoryAI features must be enabled

Fullstory MCP requires StoryAI features to be enabled for your org. If your org has opted out of StoryAI, your MCP client will appear to connect successfully (OAuth completes, the server shows as "connected") but no tools will be available.

An account Admin can verify or change this at Settings → GenAI Features (/settings/genai-features) in Fullstory. If you don't see that page, you don't have the role needed to change it — ask an Admin in your org.

See FAQ & Troubleshooting if your client is connected but no tools appear.

Setup

1. In Claude, go to Settings → Connectors.
2. Click Add custom connector.
3. Enter:
   • Name: Fullstory
   • URL: https://api.fullstory.com/mcp/fullstory
4. Save the connector. Claude will initiate an OAuth flow to authorize with Fullstory.

Verify the connection

Start a new conversation and ask:

What Fullstory tools are available?

Claude will list the available tools if the connection is working.

Using the tools

Once connected, you can ask Claude questions about your product data in natural language. For example:

• "What are the biggest user frustrations on our product right now?"
• "How many users abandoned the checkout form last month? Break it down by device type."
• "Find me sessions where users hit a console error on the settings page."

See Example Workflows for more patterns.